Quality Policy

The quality policy is based both on the company’s philosophy and the objectives and commitments that as an organization it assumes with the staff who work at EDSA, as well as the clients to whom it provides services and products, and with the suppliers.

Philosophy

The relationships that EDSA builds with its environment, that is, staff and clients, have the philosophy of:

• Respect and esteem them.
• Be attentive and leave the environment charmed.
• Suggest development alternatives.

Objectives and commitments

The objective in relations with the organizational context (staff, clients, strategic partners, and suppliers), is to build long-term relationships and become a key ally. To this end, EDSA formally commits to:

• . Stay up to date in the latest developments in methodologies, technologies, and business management for the provision of services.
• . Promote staff growth.
• . Recognize ability and effort.
• . Promote a healthy work environment and encourage integration and fraternization.
• . Adapt to the ways of working and methodologies proposed by the client.
• . Implement continuous improvement.
• . Foster innovation.
• . Comply with the requirements agreed with the client and the regulations.
• . Maintain a controlled and sustained organizational growth over time.
• . Work with clients that do not represent a risk to the organization.
• . Foster the value of solidarity by combining the joint effort of each individual that is part of the organization in pursuit of a social action.

Management and Staff Office establish one-on-one communications to know people’s welfare state from a holistic nature.

They outline and review people’s growth through their assigned career plan.

Management and Account Managers meet periodically with the client to determine the degree of client satisfaction with EDSA.

Information Security Policy

The Information Security Policy is available. In case you need any further information contact us at the following email address: info@edsa.com.