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EDSA Sustained
EDSA Help Desk
Technical Support Service

Problems with your software may affect your business continuity. For this reason, it is necessary to have a single point of contact (SPOC) to deal with all the software support needs you may have...

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Process

The service is carried out using...

ITIL with the best practices for IT services delivery.
Gemini, one of the most prestigious tools in the market for project management and bug and cases tracking.
EDify, as a base of knowledge.

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Features of the service

This service offers a complete assistance to the users, not only by helping them to deal with a certain incident, but also by training them in everyday functions.

. Basic Service
. Full Service


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Statistics

EDSA monthly reports the state of the service provided and the corresponding Service Level Agreements (SLA). With these reports the customer can analyze whether the work team is appropriate or not...

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Technical Support Service

Problems with your software may affect your business continuity. For this reason, it is necessary to have a single point of contact (SPOC) to deal with all the software support needs you may have, regardless of the software supplier you may have.

EDSA offers a variety of remote support, and on-site support in case it is necessary, 24/7, including proactive support, correction of incidents and advice on the use of products. These services help reduce the cost of operations, increasing the performance of the company.

EDSA’s experience in technical support allows organizations to solve even the most complex incidents related to software quickly and keep all the operations running constantly and smoothly.